Customer Support & Virtual Assistant Portfolio

Tonye Suzanne Abassah

Customer Support & Virtual Assistant

CRM management, email support and administrative assistance.

Book a free discovery callSee my demo projects
Portrait of Tonye Suzanne Abassah

Hello, I’m Suzanne

I started my career in customer support, where I discovered how much I enjoy helping customers. Every question is a chance to make someone feel heard, valued and looked after.

That experience led me into virtual assistance. With over 3 years in customer support and a certification in customer relationship management, I help businesses stay organised and save time, from managing CRM records, inboxes and follow ups to everyday administrative tasks. My strengths are organisation, communication, problem solving and documentation.

I bring warmth and professionalism to every task, so your clients feel looked after and your operations run smoothly.

Professional experience

2020 – 2021

Customer Support Representative

Gentle Dove Cosmetics

  • Answered customer enquiries by phone, email and chat
  • Resolved product, order and delivery concerns promptly
  • Recommended suitable products and processed orders accurately
  • Logged interactions and escalated complex issues
2021 – 2023

Remote Customer Support Specialist

Only Luxe, luxury bags & shoes

  • Delivered refined, personalised support to luxury clients
  • Managed customer emails and live chats with speed and care
  • Handled orders, returns and exchanges with professionalism
  • Kept accurate client records and upheld brand service standards
2023 – Present

Pharmacy Scientific Officer

Federal Medical Centre, Yenagoa

  • Supported accurate dispensing and medication preparation
  • Monitored stock levels, storage and expiry dates
  • Supported patient counselling on safe medication use
  • Maintained records, quality standards and regulatory compliance

Core skills

Customer Support

Warm, solution focused service across email, chat and phone.

Organisation

Keeping tasks, records and schedules tidy and on track.

Communication

Clear, professional and friendly with clients and teams.

Problem Solving

Finding quick, practical fixes and following through.

Documentation

Accurate notes, records and simple process guides.

Email Management

Organised inboxes with prompt, polished replies.

CRM Proficiency

Zoho CRM, Salesforce and HubSpot CRM.

Attention to Detail

Careful, accurate work, built in pharmacy practice.

Services

Customer Support

Friendly, solution focused help by email, chat and phone.

Email and Inbox Management

Organised inboxes with prompt, polished replies.

Calendar Management

Scheduling, reminders and follow ups kept on time.

CRM Management

Updating records and tracking follow ups in Zoho CRM, HubSpot and Salesforce.

Administrative Assistance

Day to day admin tasks handled accurately and on time.

Documentation and Data Entry

Clear records, notes and simple process guides.

Toolstack

The platforms I use to keep clients, inboxes and schedules organised.

Certifications

Certified in

Customer Relationship Management

Alison · Completed 2026

Covers how to organise customer interactions across emails, calls and chats, and use that information to create personalised experiences that build loyalty.

Certified in

Social Media Strategy

HubSpot Academy · Valid to Oct 22 2028

Tested on inbound social media best practices: social monitoring, content strategy, engagement, social media policies and showing the return on social media.

Demo projects

Sample work using fictional business data. Select a screenshot to view it larger.

Demo work: fictional data

Calendar Management

Goal
Keep a busy small business owner’s week organised, with no clashes and no missed follow ups.
What I did
Scheduled meetings, calls and focus time, colour coded each type, set reminders on every event and left buffer time between calls.
Tools
Google Calendar and Calendly, with follow ups tracked in a CRM.
Result
A clear Monday to Friday plan with no double bookings and every follow up scheduled.
Demo work: fictional data

Zoho CRM

Scope
Contacts, accounts and follow up tasks organised in Zoho CRM.
What it shows
A dashboard with contacts, leads, deals and revenue at a glance; leads by source and a stage by stage lead pipeline; a contacts list with accounts, emails and follow up tasks.
Demo work: fictional data

HubSpot CRM

Scope
Zuri Home Essentials, a fictional online store: contacts, companies, deals and support tickets organised in HubSpot.
What it shows
Contacts and companies linked together, deals tracked through a sales pipeline, a support ticket handled from start to finish, and follow up tasks and call notes logged.
Demo work: fictional inbox

Email Management: before and after

Scope
A cluttered inbox with 243 unread emails turned into an organised one that is easy to manage.
What it shows
Folders and labels for every type of email, clear subject lines, unread emails visible at a glance and important messages easy to find.

Ready to lighten your workload?

Let’s talk about how warm, reliable and professional virtual assistance can help your business grow. Reach out today and let’s get started.

Book a free discovery callMessage on WhatsAppConnect on LinkedIn
Emailabassahtonye@gmail.com
Phone / WhatsApp+234 8052622214
LinkedInSuzanne Abassah